ContentsOps
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Terms of Use

Effective Date: March 2, 2026

1. Acceptance of Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you and Superlab LLC dba ContentsOps (“Company,” “we,” “us,” or “our”), governing your access to and use of the ContentsOps platform, including the web application at contentsops.com, the administrative dashboard, and the ContentsOps mobile application (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity (“Subscriber”), you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including Subscribers, their employees, contractors, and field personnel (“Authorized Users”), and any other individuals who access or use the Service.

2. Description of Service

ContentsOps is a field operations management platform designed for contents restoration companies. The Service provides tools for scheduling and dispatching, time tracking and labor management, customer relationship management, photo documentation, invoicing, geofence-based attendance, and related operational functions.

The Service consists of three primary applications: a web-based office dashboard for scheduling, customer management, and administrative functions; an administrative dashboard for system configuration and user management; and a mobile application for field personnel to manage assignments, track time, upload photos, and navigate to job sites.

3. Accounts and Registration

3.1 Subscriber Accounts

To use the Service, a Subscriber must create an organization account. The Subscriber is responsible for providing accurate and complete registration information and for keeping account information up to date. The Subscriber designates one or more administrators who manage the organization's settings, users, and data within the Service.

3.2 Authorized User Accounts

Subscribers may invite Authorized Users to access the Service under their organization's account. The Subscriber is responsible for all activity that occurs under its organization's account, including the actions of its Authorized Users. Subscribers must ensure that Authorized Users comply with these Terms.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@contentsops.com if you become aware of any unauthorized use of your account or any other breach of security. We reserve the right to disable any account at any time if we reasonably believe that the account has been compromised or is being used in violation of these Terms.

3.4 Multi-Factor Authentication

Subscribers may require administrator-level users to enable multi-factor authentication (MFA). Where MFA is required by organizational policy, users must complete MFA enrollment within the grace period configured by the Subscriber or their access to administrative functions may be restricted.

4. Subscription and Fees

4.1 Subscription Plans

The Service is available under subscription plans as described on our website or as otherwise agreed upon in writing between the Company and the Subscriber. We may offer free trial periods, early access programs, or promotional pricing at our discretion. Plan features, pricing, and terms are subject to change with 30 days' notice.

4.2 Payment Terms

If applicable, Subscribers agree to pay all fees associated with their selected subscription plan. Fees are invoiced in advance on a monthly or annual basis, as applicable. Payment is due within 30 days of invoice date unless otherwise agreed in writing. All fees are stated in U.S. dollars and are non-refundable except as expressly set forth in these Terms.

4.3 Late Payments

If payment is not received within 30 days of the due date, we may suspend access to the Service after providing 15 days' written notice. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is less).

4.4 Taxes

Fees are exclusive of all taxes, levies, and duties imposed by taxing authorities. The Subscriber is responsible for paying all applicable taxes, excluding taxes based on the Company's net income.

5. Data Ownership and Licenses

5.1 Subscriber Data

The Subscriber retains all right, title, and interest in and to all data that the Subscriber or its Authorized Users enter into the Service (“Subscriber Data”), including customer records, event details, photographs, time entries, notes, and other operational data. We do not claim ownership of Subscriber Data.

5.2 License to Company

The Subscriber grants us a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Subscriber Data solely as necessary to provide, maintain, and improve the Service and to fulfill our obligations under these Terms. This license continues for the duration of the Subscriber's account and for a reasonable period thereafter as needed to complete data export or deletion.

5.3 Aggregated and Anonymized Data

We may create aggregated and anonymized data derived from Subscriber Data and usage of the Service (“Aggregated Data”). Aggregated Data does not identify any individual or Subscriber. We may use Aggregated Data for any lawful purpose, including product improvement, benchmarking, industry analysis, and research. This right survives termination of these Terms.

5.4 Company Intellectual Property

Except for the rights expressly granted in these Terms, we retain all right, title, and interest in and to the Service, including all software, algorithms, interfaces, documentation, trade names, trademarks, and other intellectual property. Nothing in these Terms transfers any Company intellectual property to the Subscriber or its users.

5.5 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service (“Feedback”), you grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use the Feedback in any manner and for any purpose, including to improve the Service, without compensation or attribution to you.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates any applicable federal, state, local, or international law or regulation
  • Transmit or upload any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
  • Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service
  • Use any automated means (bots, scrapers, crawlers) to access the Service without our express written permission
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure
  • Introduce viruses, malware, or other harmful code into the Service
  • Use the Service to store or transmit material that infringes any third party's intellectual property rights
  • Sublicense, resell, or redistribute the Service to any third party without our prior written consent
  • Use location tracking features to monitor employees outside of authorized work hours or for purposes unrelated to the Service's intended functions
  • Upload photographs or documents containing content that is illegal, obscene, or that violates the privacy rights of individuals

7. Location Tracking and Employee Monitoring

7.1 Subscriber Responsibilities

Subscribers who enable location tracking and geofencing features in the Service acknowledge and agree that:

  • The Subscriber is solely responsible for complying with all applicable laws regarding employee location monitoring in the jurisdictions where the Subscriber operates
  • The Subscriber must provide clear written notice to all Authorized Users whose location will be tracked, prior to enabling tracking
  • The Subscriber must obtain any consent required by applicable law before enabling location tracking for Authorized Users
  • The Subscriber must not use location tracking data for purposes beyond those disclosed to Authorized Users
  • The Subscriber is responsible for configuring appropriate geofence policies (strict, assisted, or manual) in accordance with its own employment policies and applicable law

7.2 Authorized User Acknowledgments

By using the mobile application with location services enabled, Authorized Users acknowledge that:

  • The app collects precise GPS location data during active work sessions (from “Start Day” to “End Day”)
  • Location data is used to generate automatic time entries, verify attendance, and determine work status
  • Location data is visible to the Subscriber's designated administrators and managers
  • Location tracking can be paused during breaks and stops completely at the end of a work session
  • Disabling location services may affect the ability to use automatic time tracking features

7.3 Company Disclaimers

The Company provides location tracking and geofencing tools as features of the Service. We do not monitor employee locations on behalf of Subscribers. We are not responsible for Subscribers' compliance with employment laws, labor regulations, or privacy requirements related to employee monitoring. Subscribers should consult with their own legal counsel regarding the lawful use of location tracking features.

8. Photographs and Uploaded Content

Authorized Users may upload photographs, documents, and other files to the Service in connection with restoration work. By uploading content, you represent and warrant that:

  • You have the right to upload the content and it does not infringe any third party's rights
  • The content does not contain illegal, harmful, or objectionable material
  • You have obtained any necessary permissions to photograph private property and its contents

Uploaded content is stored within the Subscriber's organizational account and is subject to the access controls and data retention practices described in these Terms and our Privacy Policy. We do not access or review uploaded content except as necessary to provide the Service, respond to support requests, or comply with legal obligations.

9. Service Availability and Support

9.1 Availability

We strive to maintain the Service's availability but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance (for which we will provide reasonable advance notice), emergency maintenance, or circumstances beyond our reasonable control.

9.2 Offline Functionality

The mobile application includes limited offline functionality, allowing Authorized Users to view cached data and queue time entries and photo uploads for synchronization when connectivity is restored. Offline data is stored locally on the device and is subject to size and time limits (500 queued records for up to 48 hours; 50 queued photos for up to 72 hours). We are not responsible for data loss resulting from device failure, app uninstallation, or cache expiration while offline.

9.3 Support

We provide technical support during standard business hours via email at support@contentsops.com. Response times and support scope may vary based on the Subscriber's subscription plan.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, we make no warranty that the Service will meet your requirements, that the Service will be uninterrupted, timely, secure, or error-free, that the results obtained from use of the Service will be accurate or reliable, or that any errors in the Service will be corrected.

We do not warrant the accuracy, completeness, or reliability of any data entered into the Service by Subscribers or Authorized Users, including time entries generated by geofence detection, which may be affected by GPS signal quality, device settings, environmental conditions, and other factors.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY THE SUBSCRIBER TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

12. Indemnification

The Subscriber agrees to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • The Subscriber's or its Authorized Users' use of the Service in violation of these Terms
  • The Subscriber's violation of any applicable law or regulation, including employment, labor, and privacy laws related to the use of location tracking, time tracking, or employee monitoring features
  • Any claim by an Authorized User, End Customer, or third party arising from data entered into the Service by the Subscriber or its Authorized Users
  • The Subscriber's failure to obtain necessary consents or provide required disclosures to Authorized Users or End Customers regarding data collection and processing through the Service

13. Term and Termination

13.1 Term

These Terms are effective as of the date you first access or use the Service and continue until terminated as provided herein. Subscription terms renew automatically for successive periods of the same duration unless either party provides written notice of non-renewal at least 30 days before the end of the current period.

13.2 Termination by Subscriber

A Subscriber may terminate its account at any time by providing written notice to support@contentsops.com. Termination takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

13.3 Termination by Company

We may suspend or terminate access to the Service immediately if:

  • The Subscriber breaches any material provision of these Terms and fails to cure such breach within 15 days of written notice
  • The Subscriber fails to pay fees when due and does not cure the non-payment within 30 days of written notice
  • We reasonably believe that continued use of the Service poses a security risk or may subject us to legal liability
  • Required by law or government order

13.4 Effect of Termination

Upon termination, the Subscriber's and its Authorized Users' right to access the Service ceases immediately. We will make Subscriber Data available for export for a period of 30 days following termination. After this 30-day period, we will delete Subscriber Data within 90 days, except as required by law or as otherwise agreed in writing. Sections 5.3 (Aggregated Data), 5.4 (Company IP), 5.5 (Feedback), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 15 (Governing Law), and 16 (Dispute Resolution) survive termination.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least 30 days' advance notice by email to the Subscriber's designated contact and/or by posting a notice within the Service. Changes take effect on the date specified in the notice. Continued use of the Service after the effective date constitutes acceptance of the modified Terms. If a Subscriber does not agree to the modified Terms, the Subscriber's sole remedy is to terminate its account before the changes take effect.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and each party irrevocably consents to the personal jurisdiction and venue of such courts.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve the dispute informally by contacting each other in writing and negotiating in good faith for a period of at least 30 days.

16.2 Binding Arbitration

If the dispute cannot be resolved informally, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Albuquerque, New Mexico, before a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

17. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms or service-level agreements, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings, whether written or oral.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: The Subscriber may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force Majeure: Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including natural disasters, war, terrorism, pandemic, government actions, power failures, or internet outages.

Notices: All notices under these Terms shall be in writing and sent to the email address associated with the Subscriber's account (for notices to the Subscriber) or to legal@contentsops.com (for notices to the Company).

Independent Contractors: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

18. Contact Information

If you have questions about these Terms of Use, please contact us at:

Superlab LLC dba ContentsOps
Attn: Legal Department
Email: legal@contentsops.com
Support: support@contentsops.com
Website: https://contentsops.com