Help Center›Admin, Finance & Reports
How do billing backups work?
For office teams · Updated October 26, 2026
Use this when you send a payer the labor behind an invoice.
Set up rate classes
- Open Settings › Operations and find Labor rate classes.
- Add a class for each kind of labor you bill, such as Technician or Supervisor.
- Use the arrows to set the order they print in.
- Archive a class you no longer use. People and blocks that have it keep it. Rate classes are labels only and do not set rates.
Give people a class
Open Team › People, open the person, and go to the Pay tab. Set Rate class under Compensation. Their hours print under that class. In the shift editor, a time block shows its Rate class, and Override changes it for that block only.
Build the backup
- Open Finance › Reports, choose Labor, and select Open full report.
- Pick the project. The Labor Log shows hours by project with each person's days.
- Approve any shifts that are not approved yet. Exports leave out hours that are not approved.
Export it
- Select Export PDF.
- Pick Daily Breakdown for one row per person per day, grouped by rate class, or Totals Only for rate class subtotals.
- Pick Show Tech Names, or Crew Totals to show Tech 1, Tech 2.
- Add Entry notes or the Time blocks page if the payer needs them.
- For a spreadsheet instead, select Payer CSV.
On the web only
Rate classes, the Labor Log, and exports are on the web.