Help Center›Schedule & Dispatch
How do I use the Dispatch Map?
For office teams · Updated September 21, 2026
Use this when you need to see scheduled work and customer locations on a map before routing crews.
Map views
Today's Events shows work scheduled for today. Active Customers shows customers with active project locations, Custom Date Range shows scheduled events for the dates you choose, and Search & Select lets you hand-pick customers to compare on the map.
Steps
- Open Dispatch Map from the sidebar.
- Pick a view, or use the Today, Tomorrow, or This Week date chips for dispatch planning.
- Narrow the map by vehicle, crew lead, work type, or Needs Attention.
- Select a pin to see its dispatch context and jump into the event or customer record.
What the map is not
The map is a day-planning surface, not live GPS tracking. It shows where scheduled work and customers are located, not where technicians currently are.
If a pin is missing
The project or event probably has no saved coordinates yet. Check the project routing address, save a corrected address, or retry the lookup before dispatching a crew.