Help Center›Getting Started
How do I accept an invite or reset my password?
For everyone · Updated October 10, 2026
Use this when you are joining ContentsOps for the first time or recovering access.
What the invite email contains
The email names who invited you and the company, a Set up my account button, and the date the link works until. It also has a link and a QR code for the ContentsOps iPhone app on the App Store. On Android, use the website for now.
Invite steps
- Open the newest invite email and select Set up my account.
- Enter a password of at least 8 characters that includes at least one letter and one number, then confirm it.
- Check the box agreeing to the Terms of Use and Privacy Policy.
- Select Set Password & Continue.
- A You're all set screen confirms your password and links the iPhone app. Select Continue to ContentsOps to open Today, signed in and ready to work.
How long the link works
An invite link works for 7 days from the day it was sent. After that the page says the link has expired and offers Send me a new link, which emails a fresh link to the same address the invite went to. If that is not offered or keeps failing, ask your manager to resend the invite. A manager can resend it from the Invites panel on People.
Your onboarding
After you sign in, open My Profile on the website or Profile in the app. Your onboarding lists the steps your office asked you to finish. Select I've done this for steps you only need to confirm, and upload a photo or PDF where a document is asked for (the app takes photos). Documents to sign arrive by email; the step shows which address the link went to, and on the website Email me the link again sends it once more. Steps marked for the office are done by them.
Password reset steps
- On the sign-in page, select Forgot password.
- Enter your email and select Send Reset Link.
- Open the reset email and follow the link.
- Enter and confirm your new password, then continue into the app.
Changing your password
Already signed in? Open My Profile on the website and select Change password in the Security card. You enter your current password, then the new one.
If the link fails
Newer emails replace older ones, so always use the newest email. If you still cannot get in, ask your manager to resend the invite or submit a support request with your email address and organization name.