Help Center›Getting Started
Why can I not see a record or page?
For everyone · Updated September 21, 2026
Use this when a customer, event, report, setting, or page is missing.
Common reasons
- The Office Filter is narrowed to a different office.
- The record belongs to a project, event, customer, or office outside your role scope.
- Your role can view your own work but not all organization records.
- The record is archived, inactive, completed, or hidden by the current page filters.
- Your account is still invited, inactive, or waiting for setup.
What to try
Clear search and filters first, then open the account button at the bottom of the sidebar and check the Office Filter. If a whole page is missing, ask a manager to review your role, because roles control which pages appear.
What to send support
Open Support, go to Submit Request, and include the page you expected to see, the customer or event name, the office you were working in, and a screenshot if anything looks wrong.