How do I attach screenshots or files to support?

When to attach files

Attach a screenshot for layout issues, error messages, missing buttons, confusing data, or small-screen display problems. Attach a document when support needs to compare an invoice, report, or import file.

How to attach

1. In Submit Request, find the Attachments box.
2. Select Add files and choose up to 10 files, 25 MB each.
3. Remove any file you picked by mistake before submitting.
4. Select Submit request to send everything together.

Adding files later

Open the request under the Requests tab and use Add files in its Attachments section. Anything you add lands on the same request, so support sees the full picture in one place.

Privacy

Only attach files relevant to the issue. Avoid unnecessary sensitive employee, payroll, financial, or customer documents.