Help Center›Getting Started
How do I use the Inbox?
For everyone · Updated September 21, 2026
Use this when you want one place for alerts, mentions, and approvals.
Where it is
Inbox is the second item in the sidebar and has two tabs, Alerts and Approvals. It absorbed the old Notifications and Approvals pages, and links to those still work and land here.
Alerts
Alerts is your notification feed. Switch between My alerts and Organization to widen the list, open an alert to jump to the record it came from, and clear items once you have handled them.
Approvals
Approvals gathers requests waiting on a decision: time off, storage moves, and restoration step moves. Filter by Pending, Approved, Rejected, or All, and switch between Assigned to me and All in my scope to see requests routed to other approvers.
Why your list differs from a teammate's
Alerts and approvals are scoped by office and by what your role is allowed to approve, so two people on the same team can see different rows. The count beside Inbox reflects only what is waiting on you.
Best practice
Clear Approvals daily. A pending approval blocks the person who asked for it, and some of them hold up payroll or a scheduled move.