How do I submit and track a support request?

Steps

1. Open the account button at the bottom of the sidebar and select Support. Ctrl+K (Cmd+K on Mac) and typing support also gets you there.
2. Open the Submit Request tab.
3. Pick the request type card: Bug, Feature idea, or Question.
4. Write a short title that says what you need.
5. Describe what is happening and answer the short follow-up prompts for that type.
6. Add attachments if they help. Screenshots are the most useful. You can add up to 10 files at 25 MB each.
7. Open Contact & urgency if you want to set urgency, how support should reach you, or a callback phone.
8. Select Submit request.

After submitting

Your request appears immediately under the Requests tab. Open it any time to check the status, review files, and read or send replies in the conversation thread.

For office managers

Inside the Requests tab, managers with team or settings access get a Mine and Organization toggle to follow requests submitted across the whole organization.

Best practice

Describe what you were trying to do, what happened, and what you expected. Your current page and browser details are included automatically.